FAQ
Q: Where is Blackwater Creek Koi Farms Located?
A: We have two farm locations near the small community of Cassia in Central Florida.
Q: Does Blackwater Creek Koi Farms give tours or allow visitors?
A: Yes we do, Please call to schedule an appointment. We do ask that you do not come by unannounced, we really want to be prepared for your visit and would hate to disapoint if you arrive during a busy day. Here is our number: 352-357-4563
Q: I just placed my order, when will I receive it?
A: Koi or Goldfish: Orders placed by noon on Tuesday will ship Wednesday for Thursday arrival. Orders placed by 5pm on Tuesday will ship Thursday for Friday arrival. Orders placed after Tuesday may roll over to the following week. If one of those days doesn't work for you, please let us know, as we can make arrangements for it to arrive on a different day if needed.
Note: You will receive an email within 1-2 business days after your order is placed with a tracking number and details as to the shipping and arrival date.
A: Peanuts & Specials: Peanuts and Specials can be shipped on a more flexible schedule. Peanuts or any product named Box 1, Box 2, Box 3, etc. may ship the next business day, except on Fridays.
A: Koi Food or Merchandise: Our priority is to ensure our customers get the freshest food possible, so food is not pre-packaged. It is made fresh when we receive your order. On average you should have your food within 7 business days. If it has been over 7 business days please give us a call to check on your order status.
Note: You will receive a tracking number as soon as your order is ready to be shipped.
Q: How are your Koi and Goldfish shipped?
A: We use UPS Next Day Air to ship our fish overnight directly to your door. You will receive an email with a tracking number before it ships. Once the pick-up driver scans the shipping label, you will be able to track the progress of your order from our farm right to your doorstep.
Q: Do you ship internationally?
A: Yes, we ship all over the world! There are several regulations you must abide by when importing Koi and Goldfish. We have put together some import checklists for those wishing to purchase our fish from outside of the USA. Please use the links below to view the worksheets.
Q: Once I receive my new Koi, how do I acclimate them to their new home?
A: Our boxes have detailed instructions printed on the inner flap. The process is fairly simple and anyone can do it! Check out our When Your Fish Arrive page.
Q: Do you offer a guarantee of live arrival?
A: Yes! We stand by the health of our fish, and as such we guarantee live arrival of our fish.
Q: I am looking for a specific fish that I don't see on your website, can you help me out?
A: Yes! Send our Koi Experts an email at sales@koisale.com and we will help you find the specific fish you are looking for. Or you can use our Live Chat to chat in real time, with one of our customer reps. Alternatively, you can call our office between Monday through Friday from 8am to 5pm at (352) 357-4563.
Q: What fish food should I feed my Koi or Goldfish?
A: Our Koi are raised on our very own Aquatic Nutrition Koi diets from the time they come out of their eggs. It is an amazing food with high quality ingredients to ensure you fish get all the plant and animal amino acids they need to remain happy and healthy for years to come.
Have another question?
Email us at sales@koisale.com