Shipping & Returns
Our order policies are fairly simple and straight forward. We sell to both retail and wholesale accounts, and thus our policies are designed to allow rapid fulfillment of your order with minimal effort by you, the buyer.
Be sure to place your orders by Noon on Tuesday, for same-week shipping. This will allow us enough time to get the best fish ready for you. Orders placed after Noon on Tuesday will ship the following week. Orders are filled on a first-come, first-served basis. On some of our larger accounts we do hold individual inventory to be sure that you receive what you need when you need it.
Orders must be prepaid. We accept Paypal & all major credit cards (MasterCard, Visa, American Express and Discover). Company checks or personal checks are accepted, however orders will not be shipped until the checks clear and stock quantities may change during the time the check awaits approval. Net terms are available on a very limited basis and only to those with a long-standing credit history in the fish business and with Blackwater Creek Koi Farms Inc. Wire transfers may also be done. Please contact us for wiring details.
Cancellation Policy. Due to the high demand and fast turnaround of our shipments, cancellations can cause major problems. Please be sure to order only those fish that you need. Cancellation of more than 2 orders may limit your availability of future fish. You cannot cancel your order on the day of shipment.
Shipping. Your fish will be packed in polyethylene bags with pure oxygen and ammonia absorber. Your order will be packed to arrive safely at your door within 36 hours. Fish are shipped by UPS Next Day Air only; no ground shipping of live fish. Should there be a problem with the packages after they arrive, please be sure to note any damage with the delivery driver prior to signing for the packages. Please do not send packages back as fish are not a returnable item. All shipments are sent Priority or Next Day Air. Most shipments will arrive by 10:30am or 12:00pm depending on your location. Otherwise please allow until 5pm for delivery. Please notify us ASAP of any issues with your delivery so we may assist you right away. If you receive any fish DOA (dead-on-arrival) please call within 3 hours and send us the pictures of the fish to verify in order for us to make any approved adjustments to your order.
Our Shipping Costs:
Our shipping rates vary with each type of fish package. Our goal is to provide the best shipping rates possible. We offer 3 rates in our store. A large portion of our packages are shipped for free. The remaining utilize a Zone/Flat Rate shipping rate and Standard UPS Overnight Air rate. These are determined by best value for our customers.
|Flat Rate Shipping Chart
|AL, MS, NC, TN, VA
|AR, CT, DE, DC, IL, IN, KY, LA, MD, MI, MO, NJ, NY, OH, PA, RI, TX, WV
|IA, KS, ME, MA, MN, NE, NH, OK, VT, WI
|CO, NM, ND, SD, WY
|AZ, CA, ID, MT, NV, OR, UT, WA